"To be looked in ~ as feeling unsafe as soon as you have law enforcement roughly you is rather perplexing ..."

Published6 July 2019

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A team of police policemans in Tempe, Arizona, were reportedly asked come either relocate or leaving a Starbucks coffee shop on the fourth of July in 2019 because a client “did not feel safe” in your presence.

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A July 6 tweet posted by the Tempe policemans Association (TOA) asserted that six Tempe Police Department police officers were drink coffee before their transition at a Starbucks as soon as a barista politely asked them to either move out that the complain customer’s heat of sight or leaving the store.

According come the narrative provided in the TOA tweet, the following events transpired at a Tempe Starbucks outlet on July 4:

n freedom Day, 6 Tempe police policemans stopped through the Starbucks in ~ Scottsdale Road and also McKellips because that coffee. The policemans paid for their drinks and stood together having a cup that coffee prior to their long 4th of July shift. They to be approached by a barista, that knew one of the officers by name, since he is a regular at that location. The barista claimed that a client “did not feel safe” since of the police presence. The barista asked the policemans to relocate out of the customer’s line of vision or to leave.

Disappointed, the officers did in fact leave.

This therapy of public safety workers might not be much more disheartening. If the barista was polite, making such a inquiry at all was offensive. Unfortunately, such treatment has come to be all too typical in 2019.

We understand this is no a national policy in ~ Starbucks Corporate and we look front to working collaboratively through them ~ above this vital dialogue.

Rob Ferraro, president of the police union, called Phoenix television terminal KSAZ in a phone call interview that “It’s become accepted to no trust or to see police and think that we’re not here to offer you, and again, that goes back to — us take an excellent pride the the level of customer service we carry out to citizens, and also to it is in looked in ~ as emotion unsafe as soon as you have law enforcement about you is rather perplexing come me.”

Starbucks spokesperson Reggie Borges said the Arizona Republic the the agency was still working to conference information about the report incident:

“We have a deep respect for the Tempe Police and their company to the community,” the said. “We’ve got to out come the Tempe Police Department and also Tempe police officers Association to better understand what happened and apologize. We want everyone in our stores to feel welcomed and also the incident defined is not indicative the what us want any kind of of our client to feel in ours stores.”

The TOA required to social media to express disappointment v Starbucks’ allegedly “asking our Tempe cops come leave her establishment” if the #DumpStarbucks hashtag trended ~ above Twitter:

Don"t evaluate
Starbucks questioning our #Tempe cops to leaving your facility on the #4thofjuly2019. Several of those cops room #veterans who battled for this country! #ZeroRespect pic.twitter.com/oGaDKhlYX3

— Tempe policemans Association (
ToaAz) July 5, 2019

By the end of the complying with day, Starbucks executive, management vice president Rossann Williams had issued an apology to the Tempe Police department after speaking v Chief the Police Sylvia Moir:

Dear chef Moir and the entire Tempe Police Department,

Thank you, chef Moir, because that the conversation today. On instead of of Starbucks, I desire to dear apologize to you every for the experience that 6 of your officers had in our store on July 4.

When those officers entered the store and also a customer raised a worry over their presence, they should have been welcomed and treated through dignity and also the utmost respect through our partners (employees). Instead, they were made to feel unwelcome and also disrespected, i beg your pardon is fully unacceptable.

At Starbucks, we have deep evaluation for your department and the police officers who serve the Tempe community. Our partners count on her service and also welcome your presence, i m sorry keeps our stores and also the ar a safe and also welcoming place.

Our strong relationship v the Tempe Police room has noted us the possibility to host several “Coffee with a Cop” events in area stores, which bring residents and police together to talk about relevant issues and also find usual ground. Us look front to continuing to combine our connection with you, and also we agree the the endure of your police officers requires critical dialogue – one the we space committed to being part of.

What emerged in our store on July 4 is never the experience your police officers or any type of customer need to have, and at Starbucks, we are currently taking the essential steps to ensure this doesn’t occur again in the future.

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I will be in Tempe this evening and also welcome the chance to fulfill with any of girlfriend in human to address concerns or questions.


Rossann Williamsexecutive evil president, chairman U.S. RetailStarbucks Coffee Company